:root{font-family:'Segoe UI',system-ui,sans-serif;color:#213747;background:#f3f6f9;--navy:#103b60;--muted:#718291;--line:#e4ebf0}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button,a,select{cursor:pointer}button{border:1px solid var(--line);border-radius:8px;background:white;color:var(--navy);padding:11px 16px;font-weight:600}.primary{background:var(--navy);color:white;border-color:var(--navy)}a{color:inherit;text-decoration:none}.sidebar{width:238px;background:#102f49;color:#b8cbd9;position:fixed;inset:0 auto 0 0;padding:35px 20px;display:flex;flex-direction:column}.brand{color:white;font-size:33px;font-weight:800;letter-spacing:3px;padding:0 14px}.brand span{display:block;font-size:10px;letter-spacing:2px;color:#8cbbd4;margin-top:8px}.workspace-label{font-size:10px;letter-spacing:1.7px;margin:54px 14px 17px;color:#7795ad}nav button{display:flex;width:100%;gap:11px;align-items:center;background:none;color:#b8cbd9;border:0;text-align:left;margin:5px 0;padding:13px;font-size:13px}nav button.active,nav button:hover{background:#24455e;color:white}nav button b{margin-left:auto;background:#395b74;border-radius:5px;padding:2px 6px;font-size:11px}.side-bottom{margin-top:auto;font-size:12px;line-height:2;padding:10px}.side-bottom small{color:#89a3b8;font-size:10px}.side-bottom a{display:block;margin-top:22px}.online{display:inline-block;width:7px;height:7px;border-radius:50%;background:#58cbb1;margin-right:5px}main{margin-left:238px;padding:32px 38px;max-width:1800px}header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px;border-bottom:1px solid var(--line);padding-bottom:24px}.header-actions{display:flex;gap:10px}.eyebrow{font-size:10px;font-weight:700;letter-spacing:1.8px;color:#63849b}h1{font-size:27px;margin:7px 0}h2{font-size:19px;margin:0 0 10px}p{line-height:1.6}#identity{font-size:12px;color:var(--muted);margin:0}.welcome{margin:32px 0 25px}.welcome h2{font-size:25px;margin:10px 0}.welcome p{font-size:13px;color:var(--muted);max-width:650px;margin:0}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:29px}.metric{background:white;border:1px solid var(--line);border-radius:11px;padding:21px}.metric span{font-size:12px;color:var(--muted)}.metric strong{display:block;font-size:33px;margin:10px 0;color:var(--navy)}.metric small{font-size:11px;color:#82919d}.metric:last-child{border-top:3px solid #008db9}.board{background:white;border:1px solid var(--line);border-radius:12px;overflow:hidden}.board-head{padding:24px;display:flex;justify-content:space-between;align-items:center;gap:18px}.board-head h2{font-size:16px;margin-bottom:5px}.board-head p{margin:0;color:var(--muted);font-size:12px}.filters{display:flex;gap:10px;align-items:center}.filters input{width:220px}.filters select{width:155px}.mine{display:flex;align-items:center;gap:6px;white-space:nowrap;margin:0;font-size:11px}.mine input{width:auto;margin:0}input,select,textarea{width:100%;padding:11px 12px;background:white;border:1px solid #dce5eb;border-radius:7px;color:#294254}.table-wrap{overflow:auto}table{border-collapse:collapse;width:100%;font-size:12px}th{background:#f8fafc;padding:14px 18px;text-align:left;color:#8593a0;font-size:10px;text-transform:uppercase;letter-spacing:.7px;white-space:nowrap}td{padding:18px;border-top:1px solid #edf1f5}td:first-child{min-width:245px}td button{border:0;background:none;text-align:left;padding:0;font-size:13px;color:#193c58}td small{display:block;margin-top:7px;font-size:10px;color:#8695a1}.pill{display:inline-block;padding:5px 8px;border-radius:5px;background:#eef3f7;color:#5f7485;font-size:10px;white-space:nowrap}.pill.blue{background:#e7f3fa;color:#217da8}.pill.green{background:#e7f5ef;color:#298766}.pill.purple{background:#f0ecfb;color:#8462af}.priority:before{content:'●';font-size:8px;margin-right:6px;color:#6f9db5}.priority.Crítica:before{color:#dd5353}.priority.Alta:before{color:#e4a247}#empty{padding:50px;text-align:center;color:var(--muted)}#more{margin:16px 24px}dialog{width:min(700px,94vw);max-height:90vh;border:0;border-radius:15px;padding:28px;color:#213747;box-shadow:0 24px 100px #12344a33}dialog::backdrop{background:#0a233a70}.dialog-head,.toolbar{display:flex;justify-content:space-between;align-items:start;gap:12px;margin-bottom:22px}.icon{border:0;padding:7px 11px}label{display:block;font-size:12px;font-weight:600;margin-bottom:15px}label input,label select,label textarea{margin-top:7px;font-weight:400}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:17px}.actions{display:flex;justify-content:flex-end;gap:10px;margin-top:20px}.hint,#formError,#detailError{font-size:11px;color:var(--muted)}.text{white-space:pre-wrap;font-size:13px;line-height:1.7;background:#f7f9fb;padding:16px;border-radius:8px}.event{padding:12px 14px;border-left:2px solid #c4dce9;background:#f8fafc;margin:10px 0;font-size:12px;white-space:pre-wrap}.event.internal{background:#fff8e7;border-color:#ddc27c}.event small{display:block;font-size:10px;color:var(--muted);margin-bottom:6px}[hidden]{display:none!important}@media(max-width:1100px){.sidebar{width:195px;padding:30px 12px}main{margin-left:195px;padding:25px 22px}.board-head{align-items:start;flex-direction:column}.filters{width:100%;flex-wrap:wrap}.metrics{gap:10px}}@media(max-width:700px){.sidebar{position:static;width:100%;padding:16px}.workspace-label,.side-bottom{display:none}nav{display:flex;overflow:auto;margin-top:12px}nav button{min-width:max-content;width:auto;margin:0}main{margin:0;padding:20px 15px}header{align-items:flex-start;flex-direction:column}.metrics{grid-template-columns:1fr 1fr}.filters input,.filters select{width:100%}.form-grid{grid-template-columns:1fr;gap:0}}
.analytics-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin:15px 0}.analytics-card{padding:16px;border:1px solid var(--line);border-radius:10px}.analytics-card strong{display:block;font-size:26px;color:var(--navy)}.breakdown{margin:20px 0}.bar-row{display:grid;grid-template-columns:180px 1fr 40px;gap:10px;align-items:center;margin:10px 0;font-size:12px}.bar-track{height:9px;border-radius:9px;background:#e8eef2;overflow:hidden}.bar-track i{display:block;height:100%;background:#159abb;border-radius:9px}.attachments{display:flex;flex-wrap:wrap;gap:8px;margin:12px 0}.attachments button{font-size:11px;padding:7px 10px}
.importance,.sla{display:inline-block;padding:5px 8px;border-radius:5px;background:#eef3f7;color:#5f7485;font-size:10px;white-space:nowrap}.importance.Alta,.sla.Por-vencer{background:#fff3d6;color:#9a6500}.importance.Urgente,.sla.Vencido{background:#fde8e8;color:#b4232d}.importance.Baja,.sla.Cumplido{background:#e7f5ef;color:#298766}.ticket-badges{display:flex;gap:8px;flex-wrap:wrap;margin:8px 0 14px}

/* INNES_V28_1: resumen compacto y columnas independientes */
.metrics{gap:12px;margin-bottom:20px}
.metric{padding:13px 17px;border-radius:9px}
.metric strong{font-size:26px;line-height:1.15;margin:6px 0}
.metric span,.metric small{font-size:11px}
.welcome{margin:22px 0 18px}
.board-head{padding:18px 20px}
.table-wrap table{min-width:1280px}
.table-wrap th{padding:12px 10px}
.table-wrap td{padding:14px 10px;vertical-align:middle}
.table-wrap td:first-child{min-width:200px;max-width:270px;overflow-wrap:anywhere}
.table-wrap td:nth-child(2){min-width:145px;max-width:190px;overflow-wrap:anywhere}
.table-wrap td:nth-child(3){min-width:155px;max-width:210px;overflow-wrap:anywhere}
.table-wrap td button{font-size:12px}
@media(max-width:700px){.metric{padding:11px 13px}.metric strong{font-size:24px}.metrics{gap:9px}}

/* INNES_V29: acceso derecho a las bandejas */
.board-head{flex-wrap:wrap}
#archiveTabs{order:3;display:flex;gap:8px;justify-content:flex-end;flex-basis:100%;margin-top:4px}
#archiveTabs button{padding:8px 12px;font-size:12px}
#archiveTabs button[aria-pressed="true"]{background:#103b60;color:#fff;border-color:#103b60}
#archiveTabs b{margin-left:5px;font-size:11px}
@media(max-width:700px){#archiveTabs{justify-content:flex-start;flex-wrap:wrap}}

/* INNES_V30 */

/* INNES_INDICATORS_V33 */
#analytics{width:min(1280px,96vw);max-width:96vw}#analytics .indicator-filters{display:flex;flex-wrap:wrap;gap:12px;align-items:end;margin:18px 0}#analytics .indicator-filters label{flex:1 1 140px}#analytics .analytics-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}#analytics .indicator-table{overflow-x:auto;margin:16px 0}#analytics table{width:100%;min-width:850px;border-collapse:collapse}#analytics th,#analytics td{padding:12px;text-align:left;border-bottom:1px solid #dbe5eb;vertical-align:top}#analytics th{background:#eff5f9;font-size:12px}#analytics td{font-size:13px}#analytics #indicatorError{color:#a12030}#analytics .analytics-card strong{font-size:25px}#analytics h3{margin-top:24px}@media(max-width:650px){#analytics .analytics-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}

#analytics th,#analytics td{white-space:normal}#analytics .sla.Respondido-fuera-de-SLA,.sla.Respondido-fuera-de-SLA{background:#fff0ef;color:#a52925}

/* V47: IT overview colors and compact spacing */
main{padding-top:18px}
main>header{margin-bottom:12px;padding-bottom:15px}
#message:empty{display:none}
#workspace>.welcome{margin:15px 0 17px}
#workspace>.welcome h2{font-size:23px;margin:6px 0}
#workspace>.welcome p{line-height:1.5}
#metrics{margin-bottom:16px}
#metrics>.metric{border-radius:12px;border:1px solid;border-top-width:3px;padding:15px 17px;box-shadow:0 4px 14px #153c5005}
#metrics>.metric:nth-child(1){background:linear-gradient(135deg,#e7f2fc,#f3f8fe);border-color:#bdd8f0;border-top-color:#3189c5}
#metrics>.metric:nth-child(1) strong{color:#145e93}
#metrics>.metric:nth-child(2){background:linear-gradient(135deg,#fff2d9,#fffaf0);border-color:#ecd5a5;border-top-color:#d69c32}
#metrics>.metric:nth-child(2) strong{color:#805b12}
#metrics>.metric:nth-child(3){background:linear-gradient(135deg,#e2f4eb,#f2faf6);border-color:#b9ddcb;border-top-color:#31946c}
#metrics>.metric:nth-child(3) strong{color:#216c50}
#metrics>.metric:nth-child(4){background:linear-gradient(135deg,#eeE8fa,#f8f5fe);border-color:#d8c9ed;border-top-color:#9170bd}
#metrics>.metric:nth-child(4) strong{color:#694694}
#metrics>.metric span{color:#3e5a6a;font-weight:600}
#metrics>.metric small{color:#58707e}
@media(max-width:1100px){main{padding-top:16px}}
@media(max-width:700px){main{padding-top:14px}main>header{gap:12px;margin-bottom:10px;padding-bottom:12px}#workspace>.welcome{margin:12px 0 15px}#workspace>.welcome h2{font-size:21px}#metrics>.metric{padding:12px 14px}}